Usually, we prepare and ship the orders received within 1 or 2 days from our warehouse in Coimbatore, Tamil Nadu from the date of receipt of orders. Transit times are between 2 to 7 days depending on the delivery location of the order.
Returns / Cancellation / Refund Policy
We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 30 days as follows:
You may cancel your order at any time prior to shipment of the order, within 24 hours of the time your order was placed. To cancel orders please call +91-9994913892 (10 am to 6:30pm).
All refunds will be issued after deducting merchant banking card charges and restocking fees from the amount paid by you.
Replacement of Damaged / Defective products:
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, and in the same condition as you received it, in its original packaging along with original invoice, tags, for an exchange, within 30 days from the date on which these goods are delivered to you.
Please check the package for any damage or tampering before accepting the delivery from Courier Company. If you notice any damage to the package which you feel might have damaged the product please do not accept the product and return to Courier Company. Please contact customer service at email@example.com if you open the packaging and discover that the item is damaged, to arrange the return of the product and to resolve your claim.
Products damaged while being used or used products do not qualify for a refund or replacement.
Following items are not -returnable
|Category||Items That Can’t be Returned to Yoxo.in|
|Adhesives & Sealants||Adhesives, all liquids, hazardous materials and lubricants.|
|Automotives||Lubricants, greases and oils, shampoos, waxes, polishes & other liquids, Bulbs, pastes, aerosols & perfumes, car tyres|
|Baby||Breast pads and shields, breast milk containers, nursing covers, baby grooming products, baby washes, shampoos, skin care, wet wipes, diapers and nappies, soothers and teethers, feeding-related products like bottles, bottle sets and nipples.|
|Beauty||Hazardous materials (fragrances, nail colours, deodorants, hairsprays), cleansers, shower gels, soaps, hair loss products, shampoos and conditioners, styling gels and hair colours, lipsticks, lip balms and lip gloss, eye care and eye makeup, creams, moisturisers and body lotions, other hygiene items.|
|Clothing & Accessories||Lingerie, inner wear and other apparel that are labelled as non-returnable on their product detail pages.|
|Grocery & Gourmet||All items included in these categories.|
|Gift Cards||Yoxo.in Gift Cards|
|Health & Personal Care||All items included in this category and oral care items.|
|Garden & Outdoors||Seeds and live plants.|
|Janitorial & Sanitation Supplies||Paper towels, tissues, cleaning chemicals tapes.|
|Jewellery||Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars.|
|Movies & TV Shows, Music||All items included in these categories.|
|Mobile Phones and Mobile accessories||Mobile Phones, Screen guards, screen protectors and tempered glasses.|
|Musical Instruments||Wind instruments, Harmonica/mouth organ.|
|Pet Supplies||Pet food, Pet Shampoos and Conditioners, Pest Control, and Pet Grooming Aids.|
|PC and Mobile Components and Accessories||All PC components land accessories under the Computers and Accessories category.|
|Software||All software products that are labelled as non-returnable on their product detail pages.|
|Sports, Fitness & Outdoors||Aerobic training machines like treadmills, exercise bikes, home gyms/ multi gyms, massage machines, all inner apparel, socks, gym supporters and guards, table tennis tables, billiards/ pool/ snooker/ other large game tables, all bicycles, punching/boxing bags|
|Video Games (Console Games and PC Games)||All console games and PC games|
In case we are unable to replace the damaged / defective product, we will refund your money through credit card or net banking channels through which you had made the payment.